Terms & Conditions

Privacy Policy

We protect the privacy of your information as well as we protect our own. Legally, we are goverened by the privacy laws of the Government of Canada (PIPEDA) and the Province of British Columbia’s (PIPA).

We do not collect any information that you have not deliberately chosen to give us. Your consent to this collection and storage is implicit in your having given us that information. We do not share or sell your information to anyone else.

We never collect your financial information. All financial transactions from our website go through PayPal. If you have any questions about their privacy policy, please contact them directly.

We will not ask you for your login credentials to our website. Keep your e-commerce credentials secure at all times.

If you wish us to delete any of your information from our records, or have any concerns about our privacy policy, simply let us know.

Newsletter

We maintain a mailing list for our newsletter, powered my MailChimp. If you have concerns about Mailchimp’s privacy policy, please contact them directly.

If you have subscribed, you may opt out at any time for any reason.

We expect to send roughly 10 to 20 messages to our newsletter list per year.

Product Quality & Warranties

We are real people, we care about the quality of our work, and we hold ourselves to a high standard of production.  If there is a flaw in the workmanship of an item you’ve ordered, let us know about it right away and we will repair or replace it at our discretion.  However, if your cat shredded it in the night, that’s your business :).

All repairs or exchanges must be pre-authorized.

In order to keep our prices reasonable, we cannot offer refunds of any kind.

We cannot offer exchanges on any custom work.