We are real people, we care about the quality of our work, and we hold ourselves to a high standard of production. If there is a flaw in the workmanship of an item you’ve ordered, let us know about it right away and we will repair or replace it at our discretion. However, if your cat shredded it in the night, that’s your business :).
All repairs or exchanges must be pre-authorized.
In order to keep our prices reasonable, we cannot offer refunds of any kind.
We cannot offer exchanges on any custom work.