Terms of Service

Please read these terms of service (“terms of service”, “terms”) carefully before using the website www.felixandkitty.com (“website”, “service”) operated by Felix & Kitty Creative Inc. (“us”, ‘we”, “our”).

Conditions of use

By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. Felix & Kitty Creative Inc. only grants use and access of this website, its products, and its services to those who have accepted its terms.

Privacy policy

Before you continue using our website, we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Age restriction

You must be at least nineteen (19) years of age before you can use this website. By using this website, you warrant that you are at least nineteen years of age and you may legally adhere to this Agreement. We assume no responsibility for liabilities related to age misrepresentation.

Intellectual property

You agree that all materials, products, and services provided on this website are the property of Felix & Kitty Creative Inc., its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute our intellectual property in any way, including electronic, digital, or new trademark registrations.

You grant Felix & Kitty Creative Inc. a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.

User accounts

As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.

If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address it accordingly.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in our sole discretion.

Applicable law

By visiting this website, you agree that the laws of the Province of British Columbia, Canada, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Felix & Kitty Creative Inc. and you, or its business partners and associates.


Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by provincial court (Province of British Columbia) and you consent to exclusive jurisdiction and venue of such courts.


You agree to indemnify Felix & Kitty Creative Inc. and its affiliates and hold us harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel. 

Limitation on liability

Felix & Kitty Creative Inc. is not liable for any damages that may occur to you as a result of your misuse of our website or products purchased from us.

Felix & Kitty Creative Inc. reserves the right to edit, modify, and change this Agreement any time without notice. This Agreement is an understanding between Felix & Kitty Creative Inc. and the user, and this supersedes and replaces all prior agreements regarding the use of this website.

Product Quality & Warranty

We are real people who care about the quality of our work. We hold ourselves to a high standard of production.  If there is a flaw in the construction of an item you’ve ordered, let us know about it right away and we will repair or replace it at our discretion. Damaged caused by improper use is not covered (e.g., if your cat shredded it in the night, that’s your business :)).

All repairs or exchanges must be pre-authorized by us before being returned to us at the buyer’s expense.

In order to keep our prices reasonable, we cannot offer refunds of any kind.

We cannot offer exchanges on any custom work.