FAQ – General & Shipping

General

What social media platforms are you on?

At the moment, we’re only on Facebook (“felixandkitty“) and Twitter (“@felixandkitty“).  If there’s something else out there you think we should be on, please let us know.

How do I clean my purchase?

You can never go wrong with hand-washing in cold water using a gentle detergent.

Put some detergent in cold water in your sink (for smaller items) or bathtub (for larger items) until you get some suds, much like you do when you wash dishes.  Lay the item in the sudsy water and swish up and down until clean enough for you.  If there’s a spot that’s stained, you can gently rub it with a little detergent at this spot.

Drain the dirty water, refill with clean cold water, and rinse with the same gentle swishing motion until the water runs clean.  Keep in mind that all natural fibres may bleed some dye; there is no 100% way to prevent this.  Usually, it’s not enough to cause any problems, but don’t wash your white cotton shirt with the red silk one, or the blue wool jacket!

Drip dry, or lay on a clean towel (remember about the potential for colour bleed) and roll up, then press to absorb excess water.  Dry flat or drip dry.

We don’t recommend dry cleaning unless you’re absolutely sure of how all the fabrics and trim components will behave.

Where can we find you in person?

We don’t maintain a full-time physical location.  But you can find us at the shows listed in the Events section.

What is your email?

There are so many creepy-crawly spiders out there that are so dedicated to giving us yet more spam that we’re not able to spell it out here.  But you can figure it out easily enough.  Just put “info” in front of our domain name.

Or you can simply contact us.  It will get to us just as quickly.

Shipping

What shipping methods do you use?

We normally ship via Canada Post’s regular small business expedited parcel service.  If you need us to use some other service for your order, please contact us in advance.

What countries do you ship to?

We will ship anywhere Canada Post is willing to send a package.

Our website isn’t set up to calculate shipping outside of Canada, so, if you are ordering from outside Canada, please contact us first so we can determine what our shipping costs will be.